Returns

If you are not completely satisfied with your purchase, you can send it back within 10 days of receipt for an exchange or store credit.  Custom pieces and designs that have been modified to meet a special request are not eligible for return.   Ship the item in a box with padding to protect the jewelry from damage in transit.  Please include your contact information with the item.  Carolyn Simon Designs is not responsible for items lost or damaged during transit.  Shipping costs are to be covered by the customer.

 

Repairs

*Repairs will be completed at no charge to the customer if the damage is

determined to be a defect in the jewelry or a error of the studio.

 

*There will be a minimal charge for repairs that are needed due to extensive wear and tear

 

*Please ship all repairs in a box with padding to protect the jewelry, be sure to include your contact information and a shipping address. (name, phone number, return address) 

*allow 2-4 weeks

 

Privacy Policy

 Your personal information will not be sold, shared, or traded with third parties

 

Shipping

 All of the jewelry is handcrafted by the artist in her studio.  Generally items take 2-4 weeks to ship.  Some items can be expedited if necessary.  Items that are in stock will ship within 5 business days.  Items will be shipped priority mail via USPS with a tracking number. 

 

Materials and Care

Each piece of jewelry is hand crafted by the artist in sterling silver. It is best to keep sterling silver jewelry in individual pouches and in a dry location to prevent tarnishing. A polishing cloth can be used to restore the finish of a shiny piece.  For jewelry with a matte finish a liquid polish is suggested.

 

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